Refund policy

Atelier Clique provides personalized on-site Polaroid photography services, which are unique and tailored to each client. Due to the customized nature of our services and products, our return and refund options are limited as outlined below:

1. Customized Materials

• All customized materials, including Polaroid frames, printed goods, and branded elements, are created specifically for each client.

• Once production has started, these items cannot be modified or returned.

• Production costs for customized materials are always fully due and non-refundable.

2. Refunds for Services

• Refunds for services are only considered if the Service Provider cancels the assignment (e.g., due to force majeure) and no alternative arrangement can be provided.

• In such cases, any payments already made by the client will be refunded in full.

• Refunds will not include any additional indirect costs or compensation for lost opportunities.

3. Cancellation by the Client

• Cancellation fees apply as per Article 5 of our Terms & Conditions:

  • More than 30 days before the event: 25% of the total amount

  • 30–14 days before the event: 50%

  • 14–7 days before the event: 75%

  • Less than 7 days before the event: 100%

• Customized items are always charged at 100%, regardless of cancellation timing.

• Changing the event date is considered a cancellation unless the Service Provider confirms availability for the new date.

4. Complaints & Quality Issues

• Any complaints regarding services or delivered materials must be submitted in writing within 7 days of the service or delivery (see Article 12 in Terms of Service).

• If no complaint is received within this period, the service is considered accepted, and refunds will not be provided.

5. Limitations

• Atelier Clique does not accept returns for services that have already been rendered or for customized products.

• Refunds are only issued in the specific circumstances described above and do not cover indirect losses.